Water Damage Categories

  • Category 1 – Clean water

    • Water originating from either a broken pipe or a burst supply line to an appliance.

    • May deteriorate in cleanliness when in contact with structural surfaces and content materials.

    • The only Category of water loss where you are able to utilize in place drying.

    • Statistically, there is no such thing as clean water, as once the water comes into contact with carpet, it is gray water.

  • Category 2 – Gray water

    • Water originating from an appliance discharge, or from inside an appliance.

    • Water containing a significant degree of chemical, biological and/or physical contamination.

    • Cushion (carpet pad) must be removed and replaced.

    • Carpet that is saved must be cleaned with hot water extraction.

    • Clean water becomes gray water after 72 hours.

  • Category 3 – Black water

    • Grossly unsanitary water containing pathogenic agents arising from sewage or other contaminated water sources.

    • Water originating from a source that poses substantial threat to human health.

    • Carpet and cushion must be removed and disposed. All porous materials must be disposed of.

    • Gray water becomes black water after 72 hours.