Sewage Damage Process

First Steps
Don't Touch Anything

Attempting to clean a sewage backup on your own can make things worse. Anything that was affected by the backup is possibly bio-hazardous.

Keep Children and Pets out of the Affected Area

Tracking contaminated material throughout the home invariably increases the size of the affected area. The affected area not only includes what you can visibly see, but also potentially fifteen additional feet in every direction. It is best to stay away from the area affected until help arrives.

Contact a Mitigation Company

We are available 24/7 to serve you in an emergency. When dealing with sewage in your home, time is not on your side. Delaying the clean-up process can cause further damage, and leave you vulnerable to adverse health risks.

Often it is best to have us come out to walk you through the claims process prior to filing a claim. We can advise you on the approximate costs involved, so that you can make an informed decision on whether or not to file a claim.

Call Your Insurance Agent

You will want to get the claims process going as soon as possible.

What to Expect
What to Expect
  • You will need to hire a restoration contractor

    • You have the right to choose your own contractor to perform the repairs. When you hire us, we work for you, and we do everything possible to look out for your best interests.

    • Mitigation should be completed as soon as possible to prevent further damage.

  • We will meet with your adjuster to determine the scope of repairs.

  • We schedule a city or county inspector for an initial inspection of your home to determine what permits may be needed.

  • Your Project Manager and Estimator will complete the estimate for repairs.

  • Once the scope and estimate have been completed, your Project Manager will give you an accurate timeframe based on the work required.

  • You may choose to have work performed that is above and beyond the insurance coverage. In this case, we will first agree on an estimate with your insurance company. Then we can discuss any changes that you would like and provide you with an estimate separate from the insurance work.

  • Throughout the process, there may be selections for you to make regarding colors, materials, etc. Your Project Manager will provide you with a calendar when the work begins, which will let you know when the selections should be completed.

  • We will have constant communication with you throughout the process, so that you are well informed of the progress.

  • Your Project Manager will be your main point of contact through the complete restoration process.

  • It is our goal to get you back into your home as soon as possible and make the process of getting your life back in order as smooth and easy as possible.

Personal Property (Contents)

When you experience sewage damage, your personal property may become contaminated and sustain damage. Special handling is required in order to ensure that your possessions are cared for and restored back to their pre-loss condition, if at all possible. To help you better understand that process, this is an outline of how we care for your personal property.


One thing that sets us apart is that we will inventory your “non-salvage” items for you (these are items that will not be restored due to their physical condition, staining or cost to restore vs. cost to replace). This is typically the most time consuming part of the process for you, and it is our goal to help you through it.

Contents Process
  • Our owner or one of our project managers will walk with you through all of the affected areas of your home and give you a general idea of what is likely able to be restored.

  • Then we can begin to pack out the necessary items in your home, taking a complete inventory of every item.

  • We will begin to inventory non-salvage items onsite.

  • Once all of the content items have been moved to Country Restoration’s main facility, we will begin an initial cleaning/drying of the items.

  • At this point, the salvage and non-salvage lists will begin to be more complete.

  • Once the initial cleaning has been completed, we will schedule a time for you to go through the items with us, as we want to ensure that any items of personal or sentimental value can be given special attention and salvaged, if at all possible.

  • Next we can begin a second round of cleaning for the remaining salvage items.

  • We will finalize the salvage inventory.

  • We will also finalize the non-salvage inventory. It is possible in our inventory that we may label something differently than you do, so we have you look over the non-salvage items prior to disposing of anything.

  • All of the salvage items will be stored until the restoration is complete on your home.

  • Your insurance company will ask you to provide three pieces of information for each non-salvage item; 1) What it is, 2) When you purchased it, and 3) How much it will cost to replace it. We give you a complete inventory that lists everything out; you simply list out the other two items.